Mr Indran Balasundaram

Written by a patient at Northwick Park Hospital

Great comunication

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Written by a patient at Hillingdon Hospital

After a recent diagnosis of melanoma on my right cheek I was referred to Mr Indran Balasundaram for Surgery. I can honestly say that the care shown to me during this worrying time both at Northwick Park and Hillingdon Hospital was first class. Mr Balasundaram kept me fully informed at every stage and especially when I needed a 2nd surgery to remove all traces of the lesion. Mr Balasundaram has shown great care and understanding and I would not hesitate to recommend him.

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Written by a patient at Northwick Park Hospital

My admitting to being frightened by the possible cosmetic outcome of patching the hole left after the removal of a lesion on my nostril had seemed, at the outset, best avoided for I was very soon made to understand that the operation was unavoidable and that the outcome would have to be accepted no matter how much my appearance may have been spoilt—I was, after all, 70 years old. So it was then that when I was given an appointment to see a Specialist Registrar I was expecting no more than a cursory examination: the operation, I imagined, could hardly rank as anything more than run-of-the-mill—even if the strength of my premonitions might indicate the contrary. The appearance of Mr Balasundaram, however, soon altered all that. At first I felt guilty at the amount of time he was prepared to spend with me, but his friendly and relaxed manner gradually reassured me and I began to realise that he was actually interested in the procedural aspects of my case—particularly in relation to the cosmetic outcome over which I had felt so anxious. His attention to detail was most apparent in theatre where a willingness to consider changing tack mid-operation made for protracted but fascinating discussions with his team about the best way to proceed: I felt that I was in the hands of people who actually cared about the things that I felt to be important. Perhaps most surprisingly, Mr Balusandaram's kind and considerate behaviour has extended beyond the operation itself: for having asked him for something by the by as a personal favour (something that proved to be, we thought, too complicated to achieve) I was delighted to get what I had asked for a week or two later—along with an apology for the delay. Mr Balasundaram has been all of those things that one would wish for in a NHS doctor—sympathetic, supportive, and encouraging; generous and obliging. Above all, though, he has been likeable: the sort of chap who is easy to get along with.

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Written by a patient at Northwick Park Hospital

All in all a fantastic service. The surgery was a resounding success, and it has made a massive improvement on my life. I can't thank you enough for your great work.

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Written by a carer at Northwick Park Hospital

I'm writing to give outstanding feedback on Mr Indran Balasundaram. The boy I'm guardian for suffered from a rugby accident (elbow in the eye) and Mr Bala provided great care and advice throughout the very worrying time. In the end it was suggested that he performed an operation and he did this exceptionally well. The eye, muscles and bones around it has healed very quickly and his speedy action, great care, clear explanations and utmost professionalism was reassuring at all times. We can't recommend him highly enough and we will all be very grateful for the rest of our lives. It is a concern to see a medical professional with an issue of this kind, I would trust Mr Bala 100%. He is a such a credit to the profession and the NHS. If you are seeing him, you will be in very good hands, don't worry. He's one of the country's great surgeons. Mark

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